User's Manuals

The packaging of the goods we supply includes instructions for use. However in the unlikly event that the instructions are missing, you can write to madalbal@madalbal.co.nz and we will provide the instructions for you as soon as possible.

The warranty conditions state that the right to warranty repair expires if the product has been tampered with by an unauthorized service personal during the warranty period. Technically the tool has been modified by the owner or the user has been careless and damaged the product.

Unfortunately our service centre is not open to the public , the tool needs to be returned in accordance with the instructions in the Serivce section of this website

If the warranty conditions state that it is necessary to send the machine, including accessories, in the event of a claim, then it is essential to comply with this. Detailed information is given in the warranty conditions stated in the instructions for use of the tool.

No, but in the case of a warranty, the repair is of course free of charge. When the repair is outside the warranty: • You have the option to give "consent to the repair in advance". In the repair request (on the fault form), you specify the maximum repair price that you are willing to accept. If the repair costs are lower, we will carry out the repair immediately. The repair invoice will provide a transparent overview of repair costs. If the cost of the repair is higher than the maximum repair price set by you, you will be provided with a preliminary cost estimate.

The warranty for new items is 24 months for private individuals. Detailed information is given in the current warranty conditions stated in the manual for the tool.

The warranty for new items is 24 months for legal entities(companies). Customers also receive a warranty on repaired tools. Detailed information is given in the current warranty conditions stated in the instructions for use of the tool.

Unfortunately, at this time, we do not offer loan tools.

Unfortunately, this is not possible.

If the fault is found to be covered under warrenty the shipping costs will be covered by Madal Bal NZ. If the fault is outside of warrenty the shipping costs are the responsibility of the customer.

It always depends on the nature of the defect, the availability of spare parts and the workload of the service. The goal is 30 days from the reciept of the fault form, but in most cases it is processed much faster by service center.

Non warrenty items can be processed through our service centre in the same fashion as warrenty items. However it is important that the section of the Fault Form relating to maximum authorised repair price is completed in these cases.

See the service section of our website for all the information required to make a warrrenty claim.

A completed warranty card is not necessary however proof of purcahse from an authorised seller is required. Without this no warrenty is offered.

Madal Bal NZ provides a 24-month warranty on newly purchased Extol power tools from the date of sale.

Email madalbal@madalbal.co.nz and request one.

You can buy Extol and Fortum tools in hardware stores and tool stores throughout New Zealand. They are also available on the Products page of this website. Also you can find them on Trademe.

Spare parts are spare parts which are an integral part of a power tool. These are components without which the tool cannot be operated. Spare parts are, for example: timing belts, screws, calipers, carbons, etc. The accessories add to the functions of the tool, there are also accessories that allow the tool to function normally. Accessories include, for example, a saw blade, a case, an additional handle, sandpaper, drills, etc.

At this time spare parts can be purchased from the shop where you purchased your tool or contact Madal Bal NZ (madalbal@madalbal.co.nz)

Please contact us directly on madalbal@madlabal.co.nz

Have the item number of the tool or its trade name ready. In the spare parts catalog (service documentation tab) at www.bandservis.cz/extol you will find all the product drawings of our tools. Here you can very easily find the required spare part. Once you have found the right spare part, email this number to madalbal@madalbal.co.nz and we will sort it out for you.

If you find damage to the package when the spare part arrives, refuse acceptance or write a claim report on the damage with the shipper. When unpacking the goods, If you discover an obvious defect with the part or have ordered the wrong spare part , please inform us as soon as possible (within 3 days at the latest) before sending back Contact us at: madalbal@madalbal.co.nz

Orders are processed immediately and order cancellation is only possible until the time of dispatch. This may only take a day after placing your order. You can cancel by agreement with the service center contact them on madalbal@madalbal.co.nz

Unfortunately, this is not possible, so it is important that the customer always checks the integrity and security of the packaging before accepting and paying for the shipment.

This is not the responsibility of Madal Bal NZ. Any specific delivery times and dates need to arranged with the carrier. Madal Bal NZ will provide a shipping informationto the customer at the time of dispatch. The customer can contact the shipping company to arrange delivery details.

If you do not place the gun in the stand when you are not using and leave it lying on the table, the molten glue will flow into the parts of the gun that are not heated and harden there. Reheating will not melt this glue and the gun will not work. Complaints about this defect are not covered by warranty.

This is not a malfunction. This is part of the design. It is designed such that the counterclockwise speed is lower, which is done because this direction primarily to pull the drill out of the hole not to drill.